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In-Home Computer Help · One Person, Start to Finish

Computer problems?
I come to you.

Slow Mac or PC, WiFi dead zones, printer chaos, password lockouts, data transfers, unsupported OS upgrades — fixed at your kitchen table. No drop-off. No waiting. One person who shows up and knows what they're doing. If a house call isn’t practical, I fix the same things over a screen share — that part works anywhere.

Call Now Schedule a Visit

Hawaiʻi 808-647-2304 · Los Angeles 424-485-0007

🏠 In Your Home, Not a Shop
📅 Same-Week House Calls
🧑‍💻 One Person, No Subcontractors
🔁 Comes Back in 30 Days? So Do I

What actually happens

No shop, no drop-off, no ticket number. Three steps, and you know the price before step two.

The call

You describe it in your own words

“It’s slow.” “The printer hates me.” “I can’t get in.” That is enough to start. I’ll tell you on the phone whether this is a house call or something I can fix remotely, and what it will cost before I begin.

The fix

I fix it where the computer lives

At your own table, on your own machine, with you sitting right there. If a house call doesn’t make sense, I do the same thing over a screen share — you watch every click, and it ends the moment you close the window.

The 30 days

It works, and it keeps working

I show you what I changed, in plain language, before I go. If the same problem comes back within 30 days, I come back and fix it — no additional charge.

Sound Familiar?

These are the calls I get most. If any of this is happening at your house, I've fixed it dozens of times.

🐌

Slow Mac or PC

Startup takes five minutes. Programs freeze mid-task. The machine you bought three years ago feels ancient. Usually fixable in one visit.

📶

WiFi Dead Zones

Signal barely reaches the bedroom. Back lanai is a black hole. You pay for fast internet but can't use it half the time.

🖨️

Printer That Won't Print

It worked last week. Now it shows an error, won't connect, or only works from one device. Printers are the most frustrating thing I fix — and I fix them fast.

🔑

Password & Account Chaos

Locked out of email. Can't remember which password goes where. Getting prompts for accounts you barely use. I sort it out and set up something that sticks.

📷

Data Transfer Fear

New laptop, but years of photos and documents on the old one. Not sure how to move them without losing anything. I do this carefully, every time.

Most of these problems are resolved in a single visit. I come to your home, sit with you, fix it — and explain what happened so it's less mysterious next time. No drop-off. No ticket number. Just one person who shows up and knows what they're doing.

Call 808-647-2304

What I Fix

Every service is done in your home. I bring what I need. You don't haul anything anywhere.

🏠

Home Tech Support

The everyday stuff that eats your afternoon when you try to handle it alone. I knock it out fast.

  • Email setup and password recovery
  • Phone and tablet troubleshooting
  • Smart home installation (Alexa, Ring, smart lights)
  • Senior-friendly help at your own pace
  • Photo organizing and cloud backup setup
🔧

Mac & PC Repair

Slow machines, virus infections, hardware failures. I diagnose the real cause — not the symptom — and fix it.

  • Slow computer diagnosis and cleanup
  • Virus and malware removal
  • RAM and storage upgrades
  • Screen, battery, and hardware repair
  • New computer setup and data transfer
📶

Network & WiFi

Older houses, thick walls, spread-out layouts — the router is rarely the problem. I fix coverage, not just settings.

  • Dead zone elimination (mesh systems, extenders)
  • Router setup and security hardening
  • Guest network configuration
  • Printer and device network troubleshooting
  • Internet speed optimization
💾

Data & Backup

Photos, documents, years of work. If a drive fails tomorrow, what do you lose? I make sure the answer is: nothing important.

  • Automatic local backup (external drive)
  • Cloud backup setup (iCloud, Google, Backblaze)
  • Data recovery from failed or damaged drives
  • File transfer between old and new computers
⬆️

Upgrades & Unsupported Systems

Apple said your Mac can't run the new OS. I've upgraded machines Apple gave up on — and they run smoother than they did on the original system.

  • Unsupported Mac OS upgrades (OpenCore — Sequoia on older hardware)
  • SSD upgrades for dramatically faster performance
  • RAM upgrades where applicable
  • Windows 11 upgrades on compatible hardware
Full Services List →
Pricing

Flat-rate quotes.
No surprises.

I don't charge by the hour and then hand you a bill you didn't expect. Before any work begins, I tell you what it will cost. You decide whether to proceed.

Single-issue visit Most common problems — virus removal, slow computer, printer setup, WiFi fix — fall into a predictable, clearly quoted range.
Multi-issue or complex projects Larger setups, data migrations, unsupported OS upgrades — quoted before work begins. Usually completed in one visit.
I fix it or I don't charge If I can't solve the problem, I tell you honestly — and you don't pay for a diagnosis that goes nowhere.

Not sure what your problem will cost? Call and describe it. I can usually give you a rough range before I even show up.

Call 808-647-2304 Schedule a Visit

What People Say

★★★★★
"Jack came out and brought my old iMac back to life. Apple said it couldn't run anything newer, but he upgraded it and now it runs smoother than it has in years. Didn't try to sell me anything new, just fixed what I had. That meant a lot."
Kimo R. Hanalei
★★★★★
"I had no idea how to even start with my drone and editing footage. He walked me through everything step by step, got my system dialed in, and now I'm actually using it for my business. Super patient, no pressure."
Leilani M. Kīlauea
★★★★★
"Our WiFi barely reached half the house. He came in, mapped everything out, and fixed it clean. No weird upsells, just made it work properly."
Daniel S. Princeville
★★★★★
"I'm not great with computers and usually avoid dealing with them. This was the first time it didn't feel stressful. Everything was explained in a way I could actually follow."
Aunty Carol North Shore
Why MCT

In-home beats a repair shop.
Every time.

You don't leave home without your computer

Drop-off repair means days without your machine, a commute you don't need, and a stranger handling your personal files. I come to you. You watch everything I do.

I work with what is actually in your house

Every house is wired differently — thick walls, odd layouts, whatever the local carrier handed you. I work with the building and the connection you actually have, not the one a script assumes.

One person. Full accountability.

No tickets, no technician lottery. You deal with one person who knows your setup, remembers your situation, and shows up when they say they will. If something isn't right, you have one person to call.

I don't upsell.

I repair what can be repaired. I don't push new hardware to make a sale. If your computer can be fixed for two hundred dollars, I won't tell you it needs to be replaced.

How a House Call Works

01

You Call or Request

Describe the problem in plain language. No tech jargon required. A quick call or message is enough.

02

I Understand the Issue

A few questions before arriving so I come prepared — right tools, right plan, no wasted time.

03

I Come to You

Same-week appointments. I sit at your table, fix the problem on-site, explain everything as I go.

04

Problem Solved

Most issues resolved in one visit. Before I leave, you know what happened, why, and how to prevent it.

Field Notes

Practical tech advice from real house calls.

All Field Notes →
Community project

Part of Kauaʻi Digital Village

MCT is connected to a larger effort — building locally-owned digital infrastructure for Kauaʻi. Local networks, tools for small businesses, and shared systems that belong to the people who use them. MCT is the everyday tech support arm of that work.

The village even has a door you can walk through: a VR world built over Anini Beach — reef, radio, and theater — straight from a Quest headset's browser, no install.

Learn more → Visit the Village in VR →

Common Questions

How much does a house call cost?

I quote based on the problem, not the hour. Most single-issue visits — slow computer, virus removal, printer setup, WiFi fix — are a flat rate. I give you a price before I start. No surprises.

Do you work on Macs and PCs?

Both. Windows, macOS, Chromebooks, tablets, phones. If it has a screen and it's frustrating you, I can help.

Can you actually upgrade a Mac that Apple says is too old?

In many cases, yes. Using open-source tools like OpenCore, I've upgraded iMacs and MacBooks to run the latest macOS on hardware Apple officially stopped supporting. The results are usually impressive — faster than the original OS in many cases.

How fast can you come out?

Most house calls are scheduled within the same week. For urgent issues — can't work, business down — I do my best to come sooner. Call to check availability.

Where do you come out to?

House calls are on Kauaʻi’s North Shore — Hanalei to Kīlauea. Remote help works anywhere in the country, Los Angeles included. Call and I’ll tell you honestly which one you need.

What if the same problem comes back?

If the same problem comes back within 30 days, I come back and fix it — no additional charge.

What if you can't fix it?

I'll tell you honestly. If the problem is beyond what a house call can solve, I'll say so and tell you what your realistic options are. You don't pay for a diagnosis that goes nowhere.

Do you sell computers or parts?

I don't run a shop, but I'll recommend exactly what you need and help you order it. No markup, no commission. If your current machine can be fixed, I'll fix it instead.

Good tech support shouldn't require a degree to understand.

Ready to get it sorted?

House calls on Kauaʻi’s North Shore. Remote help anywhere, including Los Angeles. Same-week appointments.

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Hawaiʻi 808-647-2304 · Los Angeles 424-485-0007

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